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  • Customer Service Manager - Lagos - Workinnigeria

    Workinnigeria
    Workinnigeria Lagos

    2 months ago

    Description

    Role-Customer Service Manager

    Industry-Confectionery

    Location-Ikoyi

    Salary-300,000-500,000 Monthly

    Key Responsibility


    •Respond to emails and inquiries in a timely and professional manner.


    •Handle orders and client requests, ensuring accuracy and responsiveness.


    •Oversee the team management, ensuring all processes are well managed and

    functional.


    •Prepare and manage the customer service department weekly calendar,

    scheduling tasks for efficient workflow.


    •Oversee the customer service team to ensure all inquiries, complaints, and

    requests are handled professionally and promptly.


    •Develop and implement customer service policies, standards, and procedures.


    •Monitor and evaluate team performance, setting KPIs to maintain high service

    levels.


    •Handle escalated customer issues and resolve conflicts effectively.


    •Gather and analyze customers' feedback to improve services and customer

    satisfaction

    Key Requirements


    •Bachelor's degree in Business Administration, Hospitality, Communications, or related field.


    •Minimum of 3–5 years of experience in customer service team management, preferably in a supervisory or managerial role.


    •Strong leadership, organizational, and multitasking skills.


    •Excellent communication and interpersonal abilities.


    •Proficient in Microsoft Office and customer service software (e.g., CRM systems).


    •Ability to work flexible hours, including evenings and weekends, depending on

    schedules.

    Job Types: Full-time, Permanent

    Pay: ₦300, ₦500,000.00 per month


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