Senior Manager, Supplier Relationship Management - Lagos, Nigeria - IHS Towers
Description
ABOUT THE COMPANY
The company started as a provider of site build services for mobile network operators in Nigeria, but has gone on to develop deep expertise in all aspects of telecom towers. Today, IHS and its subsidiaries in Nigeria manage over 16,500 sites. We operate from our head office in Lagos but have regional offices in Abuja, Ibadan, Enugu, Asaba, Kano and Port Harcourt.
We deliver innovative solutions to our customers, including making use of greenfield and rooftop sites, and developing rural telephony projects to connect the most remote communities in Nigeria. We operate two datacenters – in Lagos and Abuja – enabling us to support our Network Operating Centers with a high-quality IT infrastructure, robust security and a reliable network.
JOB SUMMARY
Qualifications Bachelor's Degree in Petrochemical, Mechanical, Electrical Electronics, Telecoms related field or Non-Technical Degree with relevant Supply Chain or Quality work experience. Professional certifications, e.g., Member of the Chartered Institute of Procurement and Supply (MCIPS), Certified Supply Chain Professional certification (CSCP), Supplier Quality Professional (CSQP), ISO9001 Certified Auditor will be an asset. Knowledge of lean management (Six Sigma Green or Black Belt) is desirable. +10 years' related supplier quality management experience, analyzing and solving quality problems and being involved in quality improvement projects is preferred. Knowledge of relevant Electronics & Telecoms industry standards e.g., ISO9001, TL9000, TIA-942, TIA-322 etc. and National Communications Commission (NCC) regulations, would be advantageous. Ability to work within the supply chain to identify and drive root cause and corrective action utilizing quantitative, qualitative analytical capabilities to communicate and influence others in a concise, data driven manner.
RESPONSIBILITIES
Job Description Perform supplier approval/qualification prior to selection as new supplier. Perform Quality Surveillance Responsible for nominated supplier(s) ensuring supplier reviews are in line with Business processes. Perform industrial qualification of new products, on time on quality in line with their commodity strategy and business development. Perform Supplier Control Review (SCR) with planned surveillance/monitoring activities available and loaded in ERP required to assure qualified status of existing suppliers in compliance with IHS Supplier Code of Conduct. Responsible for data integrity validation by managing and updating Supplier Master Data for nominated suppliers in each category Lead or participate in on-site audits or remote audits (as applicable) of new and existing suppliers using applicable standards to support IHS Supplier Audit and Assessment. Generate metrics to provide visibility of audits due, planned audit dates, audits complete, audit reports process timelines and overdue audits. Verify supplier's compliance with IHS and Telecommunications Authorities requirements. Responsible for the level of delivery (D1) & quality (R1) performance for contracted commodity supplier ensuring achievement of annual Supply Chain targets. Responsible for ensuring that the Commodity Supply Chain has sufficient capacity to meet all existing and future IHS Business/Program needs. Responsible for Risk Management within his scope ensuring that appropriate mitigation and action plans are in place at suppliers. Perform risk assessments and provide inputs to the development of recovery plans and corrective and preventative actions related to supplier claims, disputes, etc. Propose, monitor, and execute supplier remediation actions and mitigation plans when risks or non-compliance events are identified. Manage and Conduct regular reviews on supplier's progress, appropriate and timely escalating timely of any non-performance. Develop supplier assessments, score cards and other analytics to enable the effective management of supplier performance. Initiate and drive problem-solving with suppliers regarding non-compliant materials or defects and ensure that suppliers have sufficient failure analysis facilities and resources. Identify solutions to complex problems with a focus on continuous improvement practices to drive Corrective Action and Preventive Action. Contribute to the development of Commodity strategy. Contribute to Commodity Supply Chain & Quality related Cost reduction projects to support commodity annual targets. Verify commodity adherence to Business Process and Methods. and compliance with Business and appropriate Telecommunications Authorities requirements. Conduct regular reviews with internal customers representatives to ascertain the level of customer satisfaction. Analyze these findings and devise ways to maintain or improve their satisfaction level. Develop collaboration with Suppliers and internally between different functions and COEs, by implementing new ways of working. Escalate risks/issues with legal implications arising from the contracting process to the relevant Legal and Compliance teams Perform other tasks and duties as assigned by the Associate Director, Supplier Management.
REQUIRED SKILLS
Logistics planning and management, Ability to coordinate, Supply and demand planning, Stock and inventory management, Planning
REQUIRED EDUCATION
Bachelor's degree