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  • customer service representative - Ikeja - Rc810609

    Rc810609
    Rc810609 Ikeja

    2 months ago

    Description

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    RESPONSIBILIITIES

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    REQUIREMENTS AND SKILLS

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    HOW TO APPLY

    Interested applicants should forward CV to

    Job Type: Full-time

    Pay: From ₦120,000.00 per month


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