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- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
customer service representative - Ikeja - Rc810609

2 months ago
Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
RESPONSIBILIITIES
REQUIREMENTS AND SKILLS
HOW TO APPLY
Interested applicants should forward CV to
Job Type: Full-time
Pay: From ₦120,000.00 per month
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Customer Service Representative
Only for registered members Ikeja, Nigeria, Ikeja, Nigeria
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Sales Service Representative
Only for registered members Ikeja
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Order Fulfilment/ Customer Service Representative
Only for registered members Ikeja
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Customer Service Representative
Only for registered members Lagos State
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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an executive sales and marketing personnel
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Legal & Partnership Officer
Only for registered members Ikeja
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fiber technician
Only for registered members Ikeja
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Executive Driver
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Customer Service Representatve
Only for registered members Ikeja
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front desk/customer service
Only for registered members Ikeja
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sales ative
Only for registered members Ikeja
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Telesales represntative
Only for registered members Ikeja
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Sales Development Representative
Only for registered members Ikeja
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Sales representative
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Driver
Only for registered members Ikeja
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Business Development Manager
Only for registered members Ikeja
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Sales Executive
Only for registered members Ikeja