Executive Director/COO - Lagos
15 hours ago
Job description
Company OverviewWe are seeking a visionary and results-driven Executive Director/Chief Operating Officer to provide overall strategic leadership and executive direction to the Bank.
This role presents a compelling opportunity for a seasoned banking executive with strong commercial acumen and a deep understanding of the Nigerian financial services landscape.
The successful candidate will lead the execution of the Bank's strategic agenda, drive operational excellence, strengthen governance and regulatory alignment, and position the institution for its next phase of sustainable growth and institutional scaling.
Reports To:
Managing Director / Chief Executive Officer
Board Status:
Executive Director; Member of the Board
Location:
Head Office (with oversight of branches and operational units)
Job Overview
The Executive Director / Chief Operating Officer will provide strategic and executive oversight of the Bank's end-to-end operations.
The role is responsible for ensuring operational efficiency, regulatory compliance, service excellence, process optimisation, and execution discipline in alignment with the Bank's strategic objectives.
Key ResponsibilitiesParticipate as a Board member in shaping strategic direction and operational priorities.
Translate Board-approved strategy into executable operational plans across branches and channels.
Provide executive oversight of branch operations, back-office functions, credit processing, service delivery, and shared services.
Ensure efficient execution of asset origination, documentation, servicing, and recovery processes.
Drive process automation, digitisation, and operational innovation to improve turnaround times and customer experience.
Strengthen operational risk management, internal controls, and policy adherence.
Ensure compliance with applicable regulatory guidelines and support regulatory examinations.
Oversee business continuity, disaster recovery, and operational resilience frameworks.
Manage operational budgets, cost optimisation, and efficiency metrics.
Provide executive leadership to operations teams, ensuring strong performance management and succession planning.
Represent operations in Board, regulatory, and stakeholder engagements.
Qualifications & Experience
Bachelor's degree in Banking & Finance, Business Administration, Accounting, Economics, or related discipline. MBA or relevant postgraduate qualification highly desirable.
Membership of relevant professional bodies (CIBN, ICAN/ANAN or equivalent).
Minimum of 12–18 years' experience in banking or financial services. At least 5–7 years in senior management or executive leadership roles.
Strong exposure to mortgage operations, branch management, digital banking initiatives, and regulatory compliance.
In-depth knowledge of operational risk management frameworks and internal control systems.
Proven ability to lead multi-location teams and drive operational transformation.
How to Apply:
Qualified candidates should submit their resume and a cover letter outlining their experience and strategic vision for the role. Applications should be sent to with the subject line clearly stating the position applied for (e.g., "ED/COO Application")
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