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  • IT Support Executive - IKeja - Pruvia Integrated ltd

    Pruvia Integrated ltd
    Pruvia Integrated ltd IKeja

    4 weeks ago

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    Description

    Job Description

    We are seeking a skilled IT Support Executive to join our team.

    The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.

    This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.

    Responsibilities:

    • Resolving IT support requests from employees
    • Answering employee questions regarding computer systems
    • Gathering and analyzing data to diagnose problems with computer systems
    • Changing configurations, settings, and permissions to fix computer issues
    • Generating sign-ins for new hires during the onboarding process
    • Installing new software and hardware drivers and updating existing ones as needed
    • Updating employees on the status of their service requests
    • Logging all service requests and updating tickets as needed
    • Install, configure, and maintain computer hardware, software, and networks
    • Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers
    • Provide technical support to users, including troubleshooting and resolving IT-related problems
    • Ensure security of IT systems, including data backup, antivirus protection, and access controls
    • Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs
    • Implement and enforce IT policies, procedures, and standards to ensure compliance and security
    • Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity
    • Collaborate with other departments to understand IT needs and requirements
    • Plan and execute IT projects, including upgrades, migrations, and installations
    • Document IT systems, configurations, and procedures for knowledge sharing and training

    Requirements and Qualifications:

    • Bachelor's degree in Information Technology, Computer Science, or related field
    • At Least 3 years experience in Information Technology, Computer Engineering, or related field
    • Proven experience in IT support or administration
    • Strong technical knowledge of computer hardware, software, and networks
    • Excellent problem-solving and troubleshooting skills
    • Familiarity with operating systems, such as Windows, Linux, and macOS
    • Knowledge of network protocols, security principles, and best practices
    • Ability to prioritize tasks and work under pressure
    • Excellent communication and interpersonal abilities
    • Attention to detail and accuracy in work
    • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus and an added advantage

    Skills Required:

    • IT support
    • Hardware and software troubleshooting
    • Network Administration
    • Security management
    • IT policies and procedures
    • Project management
    • Communication
    • Problem-solving
    • Attention to detail
    • Technical documentation

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