Front Desk Officer - Lekki, Lagos State - Pershing Hills Elementary

Description

The Front Desk Officer is the first point of contact for all visitors, parents, and students, and plays a critical role in creating a positive and welcoming atmosphere. This position is responsible for managing the school's main reception area, handling all incoming communications, and providing outstanding administrative support to ensure the smooth day-to-day operation of the school office. The ideal candidate will be a proactive problem-solver with exceptional interpersonal skills.

Key Responsibilities

Reception & Hospitality:

• Greet all visitors, parents, students, and staff with a warm, professional, and courteous demeanor.
• Manage the main reception area, ensuring it is tidy and presents a positive image of the school.
• Answer, screen, and forward incoming phone calls promptly and professionally.
• Provide basic and accurate information in-person and via phone/email.
• Direct visitors appropriately, ensuring all school security protocols, including sign-in/sign-out procedures and issuance of visitor badges, are strictly followed.

Administrative Support:

• Manage daily student attendance procedures, including recording late arrivals, early departures, and absences, and following up with parents as required.
• Receive and distribute all mail and deliveries.
• Provide general administrative support to the leadership and teaching staff, including photocopying, filing, data entry, and preparing communications.
• Assist with the preparation of school newsletters, bulletins, and other parent communications.
• Maintain inventory of office supplies and place orders when necessary.

Student & Parent Support:

• Provide first-line support for student enquiries, assisting with minor issues and directing them to the appropriate personnel.
• Administer basic first aid (upon certification) and manage student health room visits, contacting parents when necessary.
• Handle sensitive and confidential information with the utmost integrity.

Communication & Coordination:

• Coordinate with the administrative team to ensure smooth operation of all school events.
• Closely work with the digital team on the school's general email inbox.
• Use the school's management information system to update old and new student records and information.

Qualifications & Experience

• Bachelor's degree in office administration, business, communication, or a related field.
• Proven experience as a receptionist, front desk representative, or similar role, preferably in a school or educational environment.

Skills & Competencies

• Exceptional Communication: Outstanding verbal and written communication skills. A clear and pleasant phone manner is essential.
• Customer Service Excellence: A strong customer-service orientation with a patient, empathetic, and helpful attitude.
• Organizational Prowess: Excellent time management and organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Technical Proficiency: Strong computer skills and familiarity with office software (e.g., MS Office Suite: Word, Excel, Outlook). Ability to learn new school-specific software quickly.
• Discretion & Confidentiality: Demonstrated ability to handle sensitive information with complete confidentiality and professionalism.
• Initiative & Problem-Solving: A proactive approach and the ability to handle unexpected situations calmly and effectively.
• Team Player: A collaborative spirit with the ability to work effectively as part of a team.