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- Minimum Qualification :
- Make outbound calls to prospective business clients to introduce our IT support services and secure appointments for our sales team.
- Answer and manage inbound calls from clients regarding support tickets, service updates, and general inquiries.
- Coordinate and schedule appointments between clients and our internal team, ensuring clear communication and time management.
- Maintain accurate and timely records in our CRM and ticketing systems.
- Professionally represent the company in every interaction, delivering a clear, courteous, and engaging phone experience.
- Understand and communicate the value of our IT services confidently and effectively.
Collaborate with team members to ensure seamless service delivery and client satisfaction. - Outstanding phone communication skills with a clear, confident, and articulate speaking style.
- Fluent English, with the ability to communicate complex information simply and professionally.
- Strong appointment setting or telesales experience, ideally in a B2B environment.
- Ability to handle objections and remain composed under pressure.
- Experience in customer service, account management, or lead generation.
- Organized and detail-oriented with good time management skills.
- Proficient in using CRM systems, calendars, and standard office software.
Comfortable working in a structured, performance-driven environment. - A refined, neutral accent that is easily understood by a UK-based clientele is highly advantageous.
- Experience working in or with the IT support or technology sector.
Confident, friendly, and professional demeanour suited to engaging with business owners and decision-makers. - Full-time on-site role with a stable and growing company.
- Supportive team culture with training and development opportunities.
- Performance incentives tied to successful appointment setting and competitive salary.
Opportunity to grow into more senior client-facing or business development roles.
Sales Support and Client Liaison - Abuja - PCW Solutions

2 months ago
Description
Today
P
Sales Support and Client Liaison
PCW Solutions
Sales
Abuja Full Time
IT & Telecoms Confidential
Job Description/Requirements
About the Role
We are seeking a highly professional, articulate, and personable individual to join our growing team as a Sales Support & Client Liaison. This is a front-line role that involves managing inbound and outbound phone calls and setting both existing client and new business appointments.
Your role will be pivotal in ensuring exceptional client communication while also helping drive new business through qualified appointment setting.
Key Responsibilities
Requirements
Desirable Attributes
What We Offer
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