Head of Customer Success - Nigeria
2 weeks ago

Job summary
We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end-to-end customer journey, from onboarding to post-sales support, ensuring satisfaction, loyalty, and operational excellence.Qualifications
- Minimum 5 years of experience in client-facing operations or customer success roles,
- Strong background in e-commerce operations;
- Excellent written and verbal communication skills,
- Strong analytical problem-solving skills with high attention to detail.
Job description
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