Hotel Receptionist - Adamawa, Nigeria - Wayam Garden Hotel

Description

Responsibilities:

• Greet guests warmly and provide a friendly first point of contact upon their arrival.
• Check guests in and out efficiently, ensuring accurate registration and payment processes.
• Answer phone calls, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally, ensuring guest satisfaction.
• Manage reservations and room assignments, ensuring accurate and up-to-date information in the hotel system.
• Coordinate with housekeeping and maintenance to ensure room readiness and address any maintenance issues.
• Assist with administrative tasks, such as preparing reports, managing guest accounts, and handling cash transactions.
• Maintain a neat and organized front desk area, ensuring a professional and welcoming environment.
• Adhere to hotel policies and procedures, including safety and security protocols.

Requirements:

• Bachelor's degree or equivalent qualification in hospitality management or a related field.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficient computer skills and familiarity with hotel management systems.
• Ability to remain calm and composed in fast-paced and demanding situations.
• Professional appearance and a positive attitude.
• Fluent in English and additional languages preferred.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary based on qualifications and experience.
• Comprehensive benefits package, including health insurance.
• Training and development opportunities for professional growth.
• Employee discounts on hotel services, dining, and accommodations.
• Supportive and inclusive work environment.