Customer Service Representative - Ikosi Ketu, Nigeria - Myfoodangels

Description

Myfoodangels is a food tech company that is committed to connecting customers with high quality farm fresh foods .We pride ourselves on providing a positive and rewarding experience for both our clients and our team members.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products,pricing, and availability.
• Assist customers in placing orders, processing returns, and resolving issues.
• Maintain a thorough understanding of company policies, procedures, and product offerings.
• Collaborate with other departments to address complex customer concerns and escalate issues when necessary.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Continuously identify opportunities for process improvement to enhance overall customer satisfaction.
• Stay informed about industry trends and competitors' products/services.
• To move all orders to the ERP sheet.

• Previous experience in a customer service or related role preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• Proficient in using customer service software, CRM systems, and standard office applications.
• Bsc / HND in any relevant field.
• Proximity to location.