IT Support - Lagos
4 weeks ago
Job summary
We are seeking a proactive and detail-oriented IT Support Specialist (L1) to join our team and serve as the frontline for all technical needs..- Provide first-line technical support to employees for hardware, software, and network-related issues via phone, email, and in-person.
- Install configure troubleshoot software applications.
- Diagnose perform hardware repairs when needed on companyissued laptops desktops peripherals monitors printers mobile devices manage user accounts permissions access controls within centralized email identity platform monitor administer basic firewall security appliance rules operate provide basic user support office systems including CCTV security systems viewing footage managing user access feeds assist implementation IT security policies procedures maintain accurate inventory hardware software licenses assist routine system updates patches backup verification procedures help create document improve existing IT processes checklists knowledge base articles propose solutions enhance system reliability user experience security posture train endusers new software hardware firm IT policies
Job description
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