Internship Digital Technology Services - Emekukwu
Only for registered members Emekukwu, Nigeria
1 month ago
Job summary
This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function.Responsibilities
- Under the direction of team members, they learn to resolve minor computer issues.
- Adequately documents notes and resolution to issues in ITIL ticketing system.
- Updates support staff regularly on the status of projects, incidents, service requests.
- Responds to messages according to priority schedule.
- Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
- Under the direction of team members, implements enterprise defined security policies (hardware and software).
- Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
- Performs other duties as assigned.
Skills
- Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
- Strong written and oral communication skills and the ability to present ideas in user-friendly language.
- Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation with keen attention to detail.
Job description
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