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  • Head of Operations - Abuja - Ultraviolet Microfinance Bank

    Ultraviolet Microfinance Bank
    Ultraviolet Microfinance Bank Abuja

    2 months ago

    ₦900,000 - ₦1,200,000 (NGN) per year *
    Description
    • The Head of Operations is responsible for overseeing and managing the bank's daily operational activities to ensure efficiency, compliance, risk management, and service excellence.
    • This role includes managing branch operations, transaction processing, customer service support, back-office functions, and aligning operations with strategic business goals.

    Responsibilities

    Operational Management:

    • Oversee end-to-end banking operations across branches and departments.
    • Ensure efficient processing of transactions including payments, transfers, loan disbursements, cash handling, and clearing operations.
    • Optimize processes for speed, accuracy, and cost-effectiveness.

    Compliance & Risk Management:

    • Ensure full compliance with regulatory requirements, internal policies, and external audit standards.
    • Work with risk and compliance teams to implement effective internal controls and reduce operational risk.

    Leadership & Team Management:

    • Lead, mentor, and manage operations teams to achieve KPIs and service excellence.
    • Drive staff development through training, performance management, and talent planning.

    Customer Experience:

    • Ensure high-quality customer support from an operational standpoint.
    • Resolve escalated customer issues and streamline customer onboarding and servicing processes.

    Technology & Innovation:

    • Work with IT to implement and improve core banking systems, automation, and digital banking operations.
    • Drive innovation and operational transformation through digitization and process reengineering.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.

    * This salary range is an estimation made by beBee
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