Front Desk Officer

    Front Desk Officer - Lekki, Nigeria - The Borough Lagos

    The Borough Lagos
    The Borough Lagos Lekki, Nigeria

    2 months ago

    Default job background
    Full time

    Job brief

    We are looking for a Hotel Front Desk Representative to serve as our guests' first point of contact and manage all aspects of their accommodation.


    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify
    • Register guests collecting necessary information like contact details and exact dates of their stay
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates and amenities
    • Respond to clients' complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments

    Requirements and skills

    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
    • Understanding of how travel planning websites operate, like Booking and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills
    • Degree in hotel management is a plus


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