- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
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Front Desk Officer
5 days ago
ODG WELLNESS HOME LEKKI, NigeriaWe are urgently looking for responsible and attractive Front Desk Officers for our administrative duties · RESPONSIBILITIES · 1. Answer questions and address complaints · 2. Answer all incoming calls and redirect them or keep messages · 3. Receive letters, packages etc. and distr ...
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Front Desk Officer
19 hours ago
NESTON GROUP Lekki, Lagos., NigeriaWe are looking to hire a courteous, patient Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the first point of contact for visitors and clients, providing excellent customer service and administrative suppo ...
Front Desk Officer - Lekki, Nigeria - The Borough Lagos
Description
Job brief
We are looking for a Hotel Front Desk Representative to serve as our guests' first point of contact and manage all aspects of their accommodation.
Responsibilities
Requirements and skills