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    Customer Service Representative - Rivers, Nigeria - Michael Stevens Consulting

    Michael Stevens Consulting
    Michael Stevens Consulting Rivers, Nigeria

    5 days ago

    Michael Stevens Consulting background
    Full time
    Description

    Job Brief

    • We are looking to hire an experienced and competent Customer Representative. Responsibilities include greeting and serving customers, taking orders, providing detailed information on menus, multi-tasking various front-of-the-house duties, helping customers with complaints and questions and giving customers information about products and services.

    Job Responsibilities

    • Providing excellent wait service to ensure satisfaction
    • Making menu recommendations, answering questions and sharing additional information with restaurant patrons
    • Greet and escort customers to their tables
    • Present menu and provide detailed information when asked e.g. about portions, ingredients or potential food allergies
    • Inform customers about the day's specials
    • Up-sell additional products when appropriate
    • Communicate order details to the Kitchen Staff
    • Follow all relevant health department regulations
    • Provide excellent customer service to guests

    Job Requirements

    • Interested candidates should possess an OND qualification with 5 years work experience.
    • Proven work experience
    • Attentiveness and patience for customers
    • Excellent presentation skills
    • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
    • Active listening and effective communication skills
    • Team spirit
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