Garden Center Manager - Lagos, Nigeria - Milmay Flowers and Gardens

    Milmay Flowers and Gardens
    Milmay Flowers and Gardens Lagos, Nigeria

    Found in: beBee S2 NG - 2 weeks ago

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    Full time
    Description

    Responsibilities:

    Operations Management:

  • Oversee the daily operations of the garden center to ensure efficiency and effectiveness.
  • Implement policies and procedures to maintain operational standards.
  • Manage facility layout and presentation, including display arrangements and signage.
  • Staff Management:
  • Hire, train, and manage garden center staff, ensuring a team that is knowledgeable and capable of providing excellent customer service.
  • Schedule staff shifts to ensure adequate coverage during business hours.
  • Conduct performance evaluations and provide ongoing feedback and support to employees.

    Inventory Management:

  • Oversee the procurement of plants, gardening supplies, and other inventory items.
  • Manage inventory levels to ensure availability of products while minimizing overstock.
  • Work with suppliers to negotiate prices, manage delivery schedules, and resolve any quality or supply issues.

    Customer Service:

  • Ensure high levels of customer satisfaction through excellent service.
  • Address customer complaints and queries promptly and effectively.
  • Provide expert advice and guidance to customers on plant care, landscaping, and other gardening-related topics.

    Financial Management:

  • Develop and manage the garden center's budget, including sales forecasting, expense control, and profitability analysis.
  • Oversee the processing of transactions and ensure accurate cash handling procedures are followed.
  • Analyze financial reports to identify trends and opportunities for growth.
  • Marketing, Promotion, and Content Creation:

    Marketing

  • Develop and implement marketing strategies to attract new customers and retain existing ones.
  • Organize promotional events and workshops to enhance community engagement and increase foot traffic.
  • Manage the garden center's online presence, including website and social media platforms.
  • Create engaging content on social media platforms to promote products, provide gardening tips, and build community engagement.

    Health and Safety:

  • Ensure compliance with all health and safety regulations to provide a safe environment for both staff and customer
  • Conduct regular safety audits and implement measures to mitigate risks.
  • Community and Environmental Responsibility:
  • Foster relationships with the local community, including schools, community groups, and gardening clubs.
  • Implement sustainable practices in garden center operations, promoting environmental responsibility.

    Requirements:

  • A degree in horticulture, business management, or a related field is preferred.
  • Proven experience in retail management, preferably in a garden center or related field.
  • Knowledge of horticulture, plant care, and landscaping principles.
  • Strong leadership and people management skills.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tasks and work under pressure.
  • Financial acumen and experience with budget management.
  • Working Conditions:

    The role requires a combination of indoor and outdoor work, with variable weather conditions.

    Weekend, holiday, and extended hours may be necessary, especially during peak gardening seasons.

    How to Apply:

    Interested candidates should submit a CV, and any relevant portfolio or social media samples to Please include "Garden Center Manager Application" in the subject line. Applications will be accepted until March 4th 2024.