Customer Relations Officer - Lagos, Nigeria - Zenith Carex International Limited
Description
ABOUT THE COMPANY
We are a logistics and clearing company with many years of cognate experience in Freight forwarding, Customs clearance, haulage and related logistics services. Zenith Carex International offers customs clearance services in both Sea and Air in all the seaports and airports in Nigeria.
Our well-designed customs clearance program reduces cycle time, improves shipment visibility, and lowers cost. The knowledgeable professionals of Zenith Carex provide timely and reliable management of your shipment from arrival, return of empty containers and to final destination. We offer clearance in a consistent, timely, and cost-effective manner by acting as a direct extension of your business.
Zenith Carex International operates individual service programs, and takes full responsibility in providing correct and well-prepared documentation. Our tested methodology avoids expensive and time-consuming delays.
Today, a host of bilateral and multinational trade agreements provide ample opportunity to minimize import duties. The seasoned Zenith Carex International team understands and tracks the most advantageous customs requirements. The result is a critical edge in expedited customs clearance and delivery of goods.
JOB SUMMARY
Job Requirements Diploma or B.Sc / BA in Hospitality Management or any other related field. Minimum of five years of experience in customer service, guest relations or any hospitality role Excellent verbal and written communication skills Familiarity with customer relationship management (CRM) software and reservation systems Strong interpersonal skills and the ability to establish rapport with guests Familiarity with hospitality industry standards Problem-solving skills to address guest concerns and find suitable resolutions. Knowledge of multiple languages may be an asset.
RESPONSIBILITIES
Job Description Greet guests with a friendly and welcoming attitude. Provide personalized assistance to guests and VIPs. Address minor issues in guest rooms or common areas efficiently to enhance guest satisfaction. Work collaboratively with other staff members to maintain a positive and efficient working environment. Provide information about amenities, area and venues and promote services. Anticipate guest needs and build rapport with customers. Offer assistance with certain tasks (e.g. Taking messages) Address customer complaints and escalate to the Managementwhen needed. Ensure compliance with health and quality standards. Assist in organizing and coordinating special events or guest requests Uphold and enforce the Apartment'sstandards for quality customer service Ensuring a seamless check-in and check-out process. Ensure that clients are invoiced timely and accurately. Ensure that all amenities provided for the apartment works effectively for the guest's comfort . Ensure that the cleaners dress neatly and appropriately at all times.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Customer comfort and safety, Customer relations
REQUIRED EDUCATION
Bachelor's degree