Team Lead, Network and Monitoring Centre - Lagos, Nigeria - ipNX Nigeria Limited
Description
ABOUT THE COMPANY
ipNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Our ability to identify, satisfy and exceed today's market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency).
We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.
Vision
JOB SUMMARY
B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics EngineeringCCNA, CCNP (Desired)Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.Understanding of iTIL v4 service management.Excellent business communication skills both verbal and written.Work Experience:3 – 6 years of hands-on experience in Routing, Switching, and GPON Technology.Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.Excellent customer interface, analytical, and presentation skills
RESPONSIBILITIES
To provide innovative solutions for network issues, define and meet customer needs, and stay updated on emerging technologies.Supervises first-level active and passive technical support for ipNX infrastructure, ensuring high-quality customer service and support.Deliverables:Manage and coordinate the NOC team to ensure efficient system operation.Keep upper management informed about infrastructure status.Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements.Inform Management, partners, and peers about service performance and availability.Coordinate NMC operations shift table for efficient staffing.Seek and develop tools for automation of system monitoring operations.Monitor the entire network, trigger upgrades as required, and escalate issues to the Infrastructure team.Supervise Incident Management (First Level Support) and ensure timely resolution of faults.Run network monitoring operation.Provide daily updates on open tickets and liaise with Outside Plant Supervisors on link restoration progress.Supervise and approve weekly/monthly link availability reports.Respond to calls and emails promptly, follow up on open tickets, and provide timely feedback to relevant units.Prepare technical reports and develop innovative systems for proactive monitoring and incident reporting.Team building and development.
REQUIRED SKILLS
Network operating centre (NOC), Local area networks (LAN), Technical support, Network management, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree