Customer Service Representative - Lagos
Only for registered members Lagos, Nigeria
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are a leading garment production company passionate about delivering top-quality fashion. We're seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team If you excel in communication and thrive on creating memorable customer experiences, we want to hear from you
Responsibilities
- Schedule Consultations: Arrange meetings with clients to discuss their garment needs and preferences.
- Respond to Inquiries: Address client questions via phone, email, social media, and other channels efficiently.
- Resolve Issues: Handle customer complaints professionally and ensure timely resolutions.
- Product Updates: Provide accurate information on our fashion products and services.
- Team Collaboration: Work closely with design, production, and logistics teams for seamless customer experiences.
Requirements
- BSc/HND in any related field
- Previous experience in customer service; fashion industry experience advantageous.
- Outstanding communication and interpersonal abilities.
- Excellent problem-solving and conflict resolution.
- Comfortable in fast-paced environments.
- Familiarity with customer service software (e.g., CRM tools).
Job description
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