Customer Service Executive - Lagos, Nigeria - Healthrak

    Healthrak
    Healthrak Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    Responsibilities:

  • Cultivating solid relationships with patients through the provision of exceptional after-treatment service.
  • Creating a positive
    onboarding experience for new patients.
  • Regularly interacting with patients through telephone calls, email communications, or face-to-face
    meetings
  • Identifying ways to
    overcome patients' initial dislike of hospital products and treatment.
  • Maintaining an accurate
    record of all existing and potential patients.
  • Responding to patients inquiries in a timely and professional manner.
  • Ensuring that the correct
    terms of details are entered into the patient database to prevent avoidable misinterpretation.


    Requirements:

  • OND qualification in any discipline
  • 2 years of working experience