Front House Supervisor - Lagos
Only for registered members Lagos, Nigeria
1 month ago
Job summary
The Front of House Supervisor oversees the daily operations of the hotel's front desk, lobby, and guest service areas to ensure a seamless and welcoming experience for all guests.
Responsibilities
- Supervise front desk operations, ensuring all guests are greeted warmly and efficiently checked in/out.
- Maintain high levels of guest satisfaction by resolving issues promptly and professionally.
- Anticipate guest needs and coordinate with housekeeping, maintenance, and food & beverage teams to ensure a smooth guest experience.
- Oversee handling of reservations, room assignments, and special requests.
- Ensure the lobby and front-of-house areas are always clean, welcoming, and well-presented.
Qualifications and Experience
- Minimum of OND/HND/BSc in Hospitality Management, Business Administration, or related field.
- 2–4 years experience in front office operations within a hotel or serviced apartment environment.
- Previous supervisory or team lead experience required.
- Proficiency in hotel management software.
Job description
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