Head of Operations - Lagos - BLAKSKILL LIMITED

    BLAKSKILL LIMITED
    BLAKSKILL LIMITED Lagos

    2 days ago

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    Description

    Head of Operations

    Industry: Technology Solutions

    Location:

    Lagos, Nigeria

    Job Type: Full-Time (On-site)

    Job Description

    As the Head of Operations, you will lead and manage the day-to-day operations, ensuring optimal efficiency and performance. You will be responsible for operational strategy execution, performance tracking, team management, and the development of scalable processes to support growth.

    Operational Leadership

    • Set targets and develop performance benchmarks to maintain low default rates and achieve operational goals.
    • Manage the operations budget effectively and identify cost-saving opportunities to maximize efficiency.
    • Develop and implement efficient operational policies, processes, and workflows.
    • Evaluate performance by analyzing data and metrics, providing accurate reports on operational conditions.
    • Ensure compliance with operational controls, administrative procedures, and financial targets.

    Growth and Strategy

    • Identify strategic alliances and partnerships to support business objectives.
    • Prepare the organization for growth by developing scalable infrastructure and processes.
    • Execute growth strategies and explore opportunities for expansion.

    Team Management

    • Lead and mentor the operations team, ensuring high employee engagement and performance.
    • Provide leadership that reflects the company's values, fostering a success-oriented and accountable environment.
    • Oversee hiring, training, and performance evaluations to build a high-performance team.
    • Coach and inspire team managers to achieve operational excellence and financial targets.

    Technology and Innovation

    • Stay updated on emerging technologies and trends, recommending and implementing upgrades to improve operations.
    • Spearhead innovative solutions to optimize operational efficiency.

    Required Qualifications & Experience

    • Minimum of 4+ years of experience in operations management, with a proven track record in strategy execution and team leadership.
    • Startup experience is an added advantage.
    • Exceptional communication, negotiation, and analytical skills.
    • Ability to effectively interface with all levels of employees and external stakeholders.
    • Working knowledge of assigned systems and User organization and practices.
    • Team player with a competitive spirit to excel and the ability to influence and motivate others.
    • Ability to resolve conflicts timely and effectively, including demonstrated ability to respond effectively to sensitive inquiries or complaints.
    • Ability to multi-task and take on additional responsibilities in line with the vision of the team.
    • Professional disposition with positive attitude, open-mindedness, and willingness to learn from team members.
    • Good decision-making skills.
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