IT Support Officer - Ejigbo, Nigeria - Ascentech Services Limited

Description

Job Title:
IT Support Officer


Location:
Ejigbo, Lagos


Employment Type:
Full-time

Responsibilities

o Helpdesk Support:

Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person support tickets.

o Troubleshooting:
Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, phones, and other peripherals.

o Software Installation and Configuration:

Install, configure, and update software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.

o Hardware Maintenance:
Perform routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management.

o User Account Management:
Create, modify, and disable user accounts and access permissions as needed, following established security protocols and procedures.

o Network Support:
Assist with the setup, configuration, and troubleshooting of network equipment, including routers, switches, and wireless access points.

o Data Backup and Recovery:

Implement and maintain backup solutions to protect critical data and ensure timely recovery in the event of data loss or system failure.

o Security Compliance:

Monitor and enforce compliance with IT security policies and procedures, including antivirus software updates, password management, and access control measures.

o Documentation and Training:
Create and maintain documentation, knowledge base articles, and training materials to facilitate user self-service and knowledge transfer.

o Vendor Management:

Coordinate with external vendors and service providers to resolve technical issues, procure IT equipment and services, and ensure timely delivery and support.

Requirements
o Bachelor's Degree in Computer Science, Information Technology, or related field (preferred) OR equivalent work experience.
o Proven experience in IT support or a related technical role.
o Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, and Linux.
o Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
o Customer service-oriented mindset with a focus on providing a positive user experience.
o Ability to work independently and collaboratively in a fast-paced environment.
o Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
Method of Application

Interested and qualified candidates should send their CVS to using the job title as the subject of the mail.