general manager - Lagos - Elysium Hospitality LTD

Description

Job Title: Brand General Manager

Location: Elysium Hospitality Limited (including Elysium Beach Club, Elysium Jetty, Foreshore Road, Eti-Osa, Victoria Island, Lagos, Nigeria)

Salary: ₦1,200,000 per month

Job Overview:

The Brand General Manager (GM) is responsible for the overall management and operational success of Elysium Hospitality Limited, which includes the restaurant, boat rental services, and a luxury beach house. The GM will oversee all day-to-day operations, including staffing, customer service, financial management, marketing, and compliance across multiple business units. The ideal candidate will be a seasoned leader with experience in hospitality, capable of driving growth and efficiency across these diverse service offerings while maintaining the highest standards of quality and customer satisfaction.

Key Responsibilities:

1. Leadership and Staff Management:

• Oversee multi-unit operations for the restaurant, boat rental business, and beach house, ensuring consistency and excellence across all service areas.

• Recruit, hire, and train staff for all business units, including restaurant employees, boat captains, and housekeepers.

• Manage staff scheduling, performance reviews, and daily team operations across the brand.

• Foster a cohesive and motivated work environment, promoting teamwork and a strong service culture across all business segments.

• Set clear expectations and deliver regular feedback to staff for continuous improvement.

2. Operations Management:

• Restaurant Operations: Ensure smooth daily operations of the restaurant, including customer service, food quality, and compliance with health and safety regulations.

• Boat Rental Operations: Oversee the booking, rental, and maintenance of the boats. Ensure compliance with marine safety standards and regulations, and manage any maintenance issues.

• Beach House Rentals: Manage the bookings, guest experiences, and maintenance of the luxury beach house, ensuring that it meets the expectations of high-end clients and is maintained to the highest standards.

• Coordination: Ensure seamless integration of services across restaurant, boat, and beach house operations, especially when guests engage multiple services simultaneously.

3. Financial Management:

• Monitor and manage the financial performance of the restaurant, boat rental, and beach house operations, focusing on budgeting, cost control, and revenue generation.

• Develop and execute financial strategies to drive profitability across all business units.

• Regularly review financial reports, including sales, expenses, and cash flow, to identify areas for improvement.

• Implement cost-effective measures across inventory, labor, and services while maintaining quality.

4. Marketing and Promotion:

• Brand Development: Develop and promote the Elysium brand by creating unique experiences across all business areas that highlight the venue's strengths.

• Lead marketing campaigns and collaborate with the marketing team to promote the restaurant, boat rentals, and beach house through various channels, including social media, online platforms, and partnerships.

• Implement promotions, events, and packages that drive customer engagement and increase bookings for the boat rentals and beach house.

• Oversee brand positioning to attract new clientele while retaining regular patrons.

5. Customer Service and Experience:

• Ensure exceptional customer service is maintained across all units (restaurant, boat rentals, beach house).

• Address customer feedback and complaints promptly and professionally to improve service delivery.

• Develop programs to enhance customer loyalty and ensure repeat business.

6. Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations across the restaurant, boat rentals, and beach house.

• Manage food safety standards in the restaurant and ensure that boats are operated in compliance with maritime regulations.

• Maintain and manage compliance with the rental policies for the beach house, ensuring high standards of guest safety and comfort.

• Conduct regular safety audits for boats, beach house, and restaurant to ensure all necessary protocols are in place.

7. Maintenance and Facility Management:

• Oversee the maintenance of the entire facility, including the restaurant, boats, and beach house.

• Ensure that the boats are regularly serviced and the beach house is kept in pristine condition.

• Manage contractors or maintenance staff, ensuring timely and efficient repairs to equipment, premises, and boats.

8. Event and Experience Management:

• Restaurant: Oversee the planning and execution of events such as private dinners, parties, or themed nights.

• Boat Rentals: Collaborate with event planners or clients to provide boat rentals for special events such as weddings, corporate gatherings, and celebrations.

• Beach House: Manage bespoke experiences for beach house guests, including concierge services, curated beach activities, or private dining experiences.

9. Reporting and Administrative Duties:

• Complete and submit necessary paperwork, including sales reports, inventory logs, and performance evaluations for all business units.

• Provide monthly reports to senior management on the overall performance of the restaurant, boat rental, and beach house operations.

• Ensure records for inventory, sales, bookings, and maintenance are kept up to date and easily accessible for auditing purposes.

Qualifications and Skills:

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• Experience:

• Minimum of 5 years of management experience in hospitality or a multi-service environment.

• Proven track record in managing restaurant operations, hotel or beach house rentals, or similar services.

• Experience with boat rental operations is a plus.

• Leadership: Demonstrated ability to manage diverse teams across various business units.

• Customer Service: Excellent communication and interpersonal skills with a focus on delivering premium customer experiences.

• Financial Management: Strong budgeting, financial reporting, and cost control skills.

• Operations Knowledge: Proficiency in hospitality management software, POS systems, and booking platforms.

• Problem-Solving: Ability to handle complex operational issues and find efficient solutions.

• Adaptability: Ability to balance multiple priorities and work effectively in a fast-paced, dynamic environment.

Working Hours:

• Flexible schedule, typically Wednesday to Sunday with some evenings and weekends required, depending on events or business needs.

Job Types: Full-time, Permanent

Pay: ₦1,000, ₦1,200,000.00 per month

Application Question(s):

• Do you have experience Running and managing a restaurant (7 years)
• Do you have experience Running and managing a beach house / resort
• Do you have experience managing people and setting goals
• Do you have experience marketing and delivering new business

Education:

• Undergraduate (Required)

Experience:

• Restaurant/Hospitality: 10 years (Required)

Location:

• Lagos (Required)

Application Deadline: 06/09/2025

Expected Start Date: 01/10/2025