client relations officer - Ikeja

Job summary

We are looking to hire a Client Relations Officer who will serve as the primary liaison between the company and its clients, ensuring seamless communication, timely resolution of concerns, and high levels of client satisfaction.

Responsibilities

• Address and resolve client issues promptly, escalating complex matters to the appropriate teams where necessary.
• Assist the Office Manager with administrative tasks as required.
• Support the coordination of company events, meetings, and client engagements as required.
• Foster and maintain strong client relationships to encourage trust and loyalty.
• Conduct regular follow-ups to ensure client satisfaction and proactively identify areas for service improvement.

Qualifications

• Bachelor's Degree in Business Administration, Communications, or a related field.
• Proven experience in a client-facing role, administrative support position, or related field.
• Previous experience in the property design, development, or real estate sector will be an added advantage.

Skills

• Excellent written and verbal communication skills with a strong professional presence.
• Strong organizational and multitasking abilities with keen attention to detail.
• Superior problem-solving skills and ability to manage challenging situations effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of discretion, integrity, and professionalism when handling confidential information.
• Strong interpersonal skills with the ability to build rapport and maintain positive client relationships.

Job description