Document Administrator - Lagos, Nigeria - DTV and Company Limited

    DTV and Company Limited
    DTV and Company Limited Lagos, Nigeria

    Found in: beBee S2 NG - 2 weeks ago

    Default job background
    Full time
    Description

    Responsibilities:

  • Document Creation: Supervising the creation of various types of documentation, including user manuals, technical documentation, policies, procedures, and other relevant materials.
  • Content Quality: Ensuring the quality and accuracy of documentation by reviewing and editing content for clarity, consistency, and adherence to organizational standards.
  • Documentation Standards: Establishing and maintaining documentation standards and guidelines to ensure consistency in style, formatting, and content across different documents.
  • Collaboration: Collaborating with subject matter experts, technical writers and other stakeholders to gather information and insights necessary for creating accurate and informative documentation.
  • Version Control: Implementing and managing version control systems to track changes in documents, ensuring that the most up-to-date information is available to users.
  • Accessibility: Ensuring that documentation is accessible to the target audience, taking into consideration different learning styles, languages, and accessibility requirements.
  • Training: Providing training to writers or contributors on documentation standards, tools, and processes.
  • Information Architecture: Designing and organizing the information architecture of documentation repositories to facilitate easy access and retrieval of information.
  • Tools and Technologies: Selecting and implementing appropriate documentation tools and technologies to enhance the efficiency of the documentation process.
  • User Feedback: Collecting and incorporating user feedback to continuously improve documentation and address any gaps or areas of confusion.
  • Compliance: Ensuring that documentation complies with industry regulations, standards, and legal requirements.
  • Project Management: Managing documentation projects, including planning, scheduling, and coordinating efforts to meet deadlines.
  • Prepare and present necessary monthly reports.


    Requirements:

  • Bachelor's Degree a relevant field i.e. communications, Journalism, information management, Information Technology (IT) or Computer Science
  • Project Management Certification or Certified Scrum Master (CSM) or any other relevant certifications can be an added advantage
  • 4 - 5 years experience in documentation administration.


    Competences and Skills:

  • Technical Writing Skills: Clear Communication: Ability to communicate complex information in a clear and concise manner.
  • Technical Proficiency: Understanding of technical concepts and the ability to translate them into user-friendly documentation.
  • Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.
  • Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Quality Assurance: Attention to Detail: Thoroughness in reviewing and editing documentation to ensure accuracy and consistency.
  • Quality Standards: Familiarity with documentation quality standards and best practices.
  • Collaboration: Teamwork: Ability to work collaboratively with subject matter experts, technical writers, and other stakeholders.
  • Interviewing Skills: Proficiency in interviewing subject matter experts to gather information for documentation.
  • Content Management: Version Control: Understanding of version control systems to manage document revisions.
  • Content Organization: Skills in organizing information in a logical and user-friendly manner.
  • Tools and Technologies: Documentation Tools: Proficiency in using documentation tools and software (e.g., Microsoft Word, Adobe Framemaker, Confluence, etc.).
  • Versioning Systems: Familiarity with versioning systems such as Git for tracking changes in documentation.
  • User-Centric Focus: Empathy: Understanding the needs and perspectives of the target audience to create user-centric documentation.
  • User Experience (UX) Design: Knowledge of UX principles to enhance the usability of documentation.
  • Analytical Skills: Problem Solving: Ability to analyze complex processes or systems and present information in a way that solves problems for users.
  • Metrics Analysis: Capability to analyze metrics and user feedback to identify areas for improvement.
  • Leadership: Decision-Making: Ability to make informed decisions regarding documentation standards, processes, and strategies.
  • Continuous Improvement: Adaptability: Willingness to adapt to evolving technologies, processes, and industry standards.
  • Continuous Learning: Commitment to staying updated on industry trends and best practices in documentation.
  • Compliance Knowledge: Regulatory Awareness: Familiarity with industry regulations and standards relevant to the organization's domain.
  • Legal Understanding: Basic understanding of legal considerations related to documentation.
  • Communication Skills: Stakeholder Communication: Effective communication with various stakeholders, including developers, product managers, and end-users.
  • Presentation Skills: Ability to present information in a clear and engaging manner.
  • Feedback Handling: Customer Service Skills: If applicable, skills in handling user feedback with professionalism and providing constructive responses.
  • Feedback Implementation: Ability to incorporate user feedback into documentation improvements.
  • Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.
  • Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.


    Remuneration: NGN 200,000