Remote Customer Support - Ngala
1 week ago
We Could Use Someone Like You in Our Crew.
ModSquad has partnered with a game development studio best known for long-running community driven MMOs. The team is deeply focused on player experience live service support maintaining safe engaging online worlds for global player base.
We're seeking Customer Support Specialists to assist players in live MMO environments This role supports player inquiries through ticketing systems to resolve account gameplay technical issues Project Hours All Times Pacific 24/7 Monday Sunday 7am and 4pm PST Commitment 15 hours per week including four hour weekend availability required Orientation Begins Week of February Sixteen Two Thousand Twenty Six Language English What Are We Looking For A passionate gamer who engages with both newer older games especially classic MMOs Has great personality highly detail orientated Comes to work ready go fully committed surpassing expectations Has knack solving problems quickly efficiently Fast learner quick adapt change understands navigate complexities unafraid speak share valuable insights Customer friendly demeanor flexible attitude Reliable trustworthy dependable Experience technical support Excellent written verbal English communication skills Experience web based research Experience working company escalation policy Workspace Requirements Dedicated laptop desktop Windows Eleven newer Chromebooks do not meet project requirements Minimum ten GB RAM Available disk space thirty GB About ModSquad ModSquad been reinventing Customer Experience Services industry since Two Thousand Seven Top brands around globe turn us customer support content moderation trust safety community management social media services We work startups Fortune Five Hundred companies everything between Client list includes Spotify VSCO Vimeo Tourism Ireland ton other companies we aren't at liberty talk about We support over fifty languages more than ninety countries Primarily remote company so you've already seen our your office If want work great people cool projects amazing brands you've come right place ModSquad Equal Opportunity Employer qualified applicants will receive consideration employment regard race color religion sex gender national origin ancestry age physical mental disability military status veteran disabled veteran sexual orientation gender identity expression marital family status genetic information medical condition basis protected applicable federal state local law ordinance regulation Individual base pay rate depends various factors primary work location complexity responsibility role contract duties additional relevant experience skills Although have opportunities across globe advertisement unless otherwise specified excludes individuals residing California Colorado New York Washington time.
Job description
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