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  • Area Customer Manager - Ilorin, Kwara State - OmniRetail Africa

    OmniRetail Africa
    OmniRetail Africa Ilorin, Kwara State

    2 months ago

    Description
    • We are looking for a dynamic and results-driven Area Customer Manager (ACM) to lead a high-performing team of Account Managers (AMs) across key territories in Lagos.
    • The ideal candidate will have a solid background in field sales or channel management, with hands-on experience in team leadership and customer retention.
    • This role is critical in ensuring we maintain and grow our B2B customer base through consistent field engagement, coaching, and performance monitoring.

    Key Responsibilities

    • Recruit, onboard, and manage a team of 10+ Account Managers.
    • Drive daily, weekly, and monthly performance of AMs to ensure 80%+ customer retention across assigned territories.
    • Review field performance dashboards, identify trends, and deploy interventions to boost customer engagement and retention.
    • Provide hands-on coaching, support, and leadership to ensure each AM meets performance expectations.
    • Act as a bridge between the field team and senior management, providing real-time feedback and insights.
    • Track and report retained active and KYCed customers as a core KPI.

    Key Metric

    • Customer Retention: Number of retained active + KYCed customers managed by Account Managers under your supervision.

    Requirements

    • Bachelor's Degree in Business, Marketing, or any relevant field.
    • 2 – 3 years of proven experience in field sales, territory/channel management, or similar roles.
    • Past experience leading a field team of at least 5+ members.
    • Experience working in FMCG, consumer tech, or retail-tech industries is highly preferred.
    • Demonstrated ability to thrive in performance-driven environments with clearly defined KPIs.
    • Strong leadership, coaching, and team-building skills.
    • Familiarity with CRM and performance tracking tools is an added advantage.

    Why Join Us

    • Be part of a high-growth, fast-paced retail-tech ecosystem.
    • Drive meaningful impact in customer engagement and sales growth.
    • Work in a performance-driven environment with career advancement opportunities.

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