OSP Supervisor - Lagos, Nigeria - ipNX Nigeria Limited
Description
ABOUT THE COMPANY
ipNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Our ability to identify, satisfy and exceed today's market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency).
We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.
Vision
JOB SUMMARY
University Degree in Telecoms, Engineering or Applied Sciences.At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.Capable of understanding fibre network architectures, designs & splice plans.User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.User experience for Visio/AutoCAD/GIS tools is desired.
RESPONSIBILITIES
Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.Retail Customers: Restore service failures within 12 hours of its occurrence.Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out toresolve customer service incidents.Proactively identify, plan and execute preventive maintenance action on the fibre network.Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.Ensure weekly support status reports are done and submitted timely for review.Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and submit post-activation report.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, IT support, Customer support, CRM systems, Networking
REQUIRED EDUCATION
Bachelor's degree