Call Centre Executive - Lagos, Nigeria - Starcare International Hospital

Description

ABOUT THE COMPANY

At Starcare International Hospital, we are more than just a healthcare facility; we are a beacon of hope, a center of healing, and a testament to the pursuit of excellence in healthcare. Our story is one of dedication, compassion, and the unwavering commitment to providing the highest standard of medical care to the community we serve.

JOB SUMMARY

Qualifications Diploma or Degree in Communication, Customer Service, or a related field. Minimum of 1 year of experience in a call center or customer service environment, preferably in healthcare. Excellent communication and problem-solving skills, with the ability to handle multiple tasks simultaneously. Proficiency in computer applications and phone systems.

RESPONSIBILITIES

Job Description Handle incoming calls from patients and visitors, providing accurate and timely information about hospital services, appointments, and events. Schedule appointments for consultations, tests, and procedures, ensuring effective coordination between patients and healthcare providers. Address and resolve patient inquiries and concerns, providing high-quality customer service. Maintain accurate records of all calls and interactions, and follow up on patient requests as needed.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, Answering telephones and call management, Customer relations

REQUIRED EDUCATION

Diploma, Associate's degree