Room Service Staff - Port Harcourt

Job summary

Room Service Staff are responsible for delivering exceptional in-room dining experiences to our hotel guests, taking orders, serving meals, and ensuring guest satisfaction with food and beverage services.

Responsibilities

• Take accurate food and beverage orders from guests via telephone or in-person.
• Deliver orders promptly and professionally to guest rooms and suites.
• Set up in-room dining presentations with appropriate tableware and accessories.
• Explain menu items, specials, and make recommendations to guests.
• Handle special dietary requirements and food allergies with care and attention.
• Maintain cleanliness and organization of room service equipment and trolleys.
• Collect used dishes, glassware, and utensils from guest rooms.
• Process payment transactions and maintain accurate order records.
• Coordinate with kitchen staff to ensure timely preparation and delivery.
• Handle guest complaints and special requests professionally.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Ensure compliance with food safety and hygiene standards.
• Stock and maintain room service stations and equipment.
• Assist with banquet and event service when required.

Job description