General Manager - Ibadan

Job summary

Drive effective execution of regional operational and business plans consistent with the vision, mission, core values and strategic plan of MTNN, and coordinate resources to ensure their proper execution. Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.

Responsibilities

• Drive effective execution of regional operational and business plans consistent with the vision, mission, core values and strategic plan of MTNN, and coordinate resources to ensure their proper execution.
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region.
• Evaluate need and recommend opportunities for business development and expansion in the region.
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance to ensure achievement of set targets.
• Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems.
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy and culture of the organisation.
• Establish processes/standards and evaluation of systems and technologies with regards to customer experience.
• Anticipate and effectively deal with issues that could enhance the region's opportunities or adversely impact business results.
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.
• Promote cross functional collaborations across all divisions/Units in the region.
• Liaise with marketing division to drive key brand propositions within the regions.
• Communicate MTNN value proposition to regional markets via appropriate media.
• Drive an increase in MTNN's Net Promoter Score.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria's business direction to guarantee license to operate and business sustainability.
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, maintain positive relationships with local, state and federal government representatives, community leaders, and other external stakeholders as necessary in the overall management of the region to ensure harmonious relations are maintained.
• Coordinate liaison between staff in the region and ensure effective information and resource sharing to achieve desired objectives.
• Develop framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Business Development Department.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the region. Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company's investment in their training and improve productivity.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train regional team members to ensure the understanding of the objectives and goals of the region. Drive awareness of the set targets/requirements and regularly review their training needs.

Job description