Soft Services Manager - Lagos
Only for registered members Lagos, Nigeria
1 month ago
Job summary
The Soft Services Manager is responsible for overseeing the team that delivers all aspects of cleaning, grounds maintenance, vending services, catering and client liaison within the data centre.
Responsibilities
- Oversee cleaning, landscaping, waste management, and vending services to maintain a high standard of hygiene and operational efficiency.
- Conduct regular inspections to ensure compliance with MSA and service level agreements (SLAs).
- Manage third-party service providers, ensuring contractual obligations and performance standards are met.
- Handle escalations and resolve service-related issues promptly.
Qualifications
- Proven track record of managing soft services (cleaning, grounds maintenance, vending) within a data centre, corporate, or critical environment.
- Minimum 5 years' experience in a similar role within facility management, property services, or data centre operations.
- Strong understanding of MSA, SLAs, and KPI management for service contracts.
Job description
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