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  • Operations Manager - Lagos - Workinnigeria

    Workinnigeria
    Workinnigeria Lagos

    2 months ago

    ₦4,800,000 - ₦7,200,000 (NGN) per year *
    Description

    Role - Operations Manager

    Industry-Confectionery service

    Salary -400,000-600,000 Monthly

    Location-Ikoyi

    Responsibility

    Ensure operational activities remain on time and within a defined budget.

    Oversee production schedules to meet client demands

    Collaborate with the customer service team to ensure timely responses to

    customers' orders, inquiries and complaints, ensuring customer satisfaction at every step.

    Manage delivery schedules, coordinating with drivers and logistics partners to

    ensure on-time, efficient deliveries.

    Implement data collection methods for operational metrics, aiming to reduce

    errors and increase service excellence.

    Develop, review, and improve operational policies and procedures to enhance

    overall business performance.

    Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.

    Maintain constant communication with management, staff, and external

    stakeholders.

    Strong business acumen and knowledge of operational processes.

    Ability to create and manage budgets effectively.

    Excellent communication skills, both written and verbal.

    Exceptional organizational skills with strong attention to detail.

    Strong analytical thinking and problem-solving capabilities.

    Requirements

    B.Sc./M.Sc. in a business-related field.

    Master's degree in Business Administration (MBA) is an added advantage.

    Minimum of 6 years of relevant experience in operations management,

    preferably in retail or food manufacturing.

    Experience in managing customer service teams and logistics operations is

    compulsory.

    Management certification (e.g., PMP, Six Sigma) is an advantage

    Job Types: Full-time, Permanent

    Pay: ₦400, ₦600,000.00 per month

    * This salary range is an estimation made by beBee
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