Customer Service Online Agent - Amuwo Odofin - Jtech Global Resources limited

Description

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Online Agent. The ideal candidate will be responsible for providing exceptional customer service through various online channels, including chat, email, and social media.

Key Responsibilities:

• Respond promptly to customer inquiries via chat, email, and social media platforms.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain a high level of customer satisfaction through excellent service.
• Document customer interactions and feedback in the customer management system.
• Collaborate with other team members to improve service processes and customer experience.
• Stay updated on product knowledge, promotions, and company policies.
• Identify and escalate complex issues to appropriate departments when necessary.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Qualifications:

• OND/HND and BSc in relevant field
• Proven experience in customer service or a related field.
• Strong written and verbal communication skills.
• Proficient in using online communication tools and customer service software.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings, nights and weekends.

Preferred Skills:

• Familiarity with CRM systems and customer support software.
• Knowledge of the industry and relevant products/services.