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Owerri

    Team Lead - Owerri, Nigeria - Old Mutual

    Old Mutual
    Old Mutual Owerri, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Old Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately employees.

    JOB SUMMARY

    Communicates company goals, and deadlines to the team.Motivates team members and assesses performance.Provides help to management, including hiring a sales team, and keeps management updated on team performance.Communicates concerns and policies among management and team members.Managing the floor, adherence to schedule. Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff.Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team.

    RESPONSIBILITIES

    REQUIRED SKILLS

    Team leadership, Documentation and record keeping

    REQUIRED EDUCATION

    Bachelor's degree

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