Coordinator, Helpdesk - Kano
Only for registered members Kano, Nigeria
1 month ago
* This salary range is an estimation made by beBee
Job summary
The Coordinator, Helpdesk oversees day-to-day ICT support operations while also driving automation and integration initiatives across all organizational systems.
Responsibilities
- Oversee the complete lifecycle of helpdesk tickets, from intake to resolution, ensuring adherence to service level agreements (SLAs) and prompt issue resolution.
- Supervise and manage helpdesk staff, delegating responsibilities, monitoring performance, and fostering professional development within the team.
- Coordinate with IT infrastructure teams to facilitate issue resolution, system upgrades, and ongoing maintenance to optimize technical operations.
- Implement automated ticket routing, notifications, and reporting, reducing response times and ensuring service level agreement (SLA) compliance.
Qualifications and Experience
- Bachelor's degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
- Minimum of 5 years working experience in IT Support experience/Network Administration, preferably in an NGO or an equivalent combination of education and experience.
Job description
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