IT Officer - Abuja, Nigeria - Search for Common Ground (SFCG)
Description
ABOUT THE COMPANY
Search for Common Ground uses innovative tools to end violent conflict around the world.
JOB SUMMARY
Education and ExperienceBachelor's Degree in Information Technology, Computer Science, or related field.3 years professional experience carrying out IT dutiesExperience working in an INGO sectorCompetency Behavior Indicators (Knowledge, Skills, and Abilities):Engages and communicates effectively across functions and across teams.Participates in external meetings.Builds relationships and engages effectively with collaborators.Uses resiliency and exhibits flexibility and adaptability to changing tasks and team priorities.With oversight by the supervisor, writes technical sections for team documents, briefing materials, and presentations.Works across functions from a multicultural perspective that reflects consideration of other cultures, other viewpoints, and other ways of doing things.Sensitively recognizes ethical situations.Focuses on the key objectives of a task or project.Creates accurate, organized, and timely work.Is resourceful with time management and technology to prioritize tasks with limited supervision.
RESPONSIBILITIES
Provide IT support to Nigeria staffProvide awareness training for Cybersecurity and Data Privacy and monitor compliance with associated policiesProvide technical expertise and user orientation and/or training for Search's employee database, organizing and maintaining employee records and documents, ensuring data privacy, providing help desk support and participating in various information technology projects.Provide general office troubleshooting for Dell, Apple, and Android devices as well as provide support for Windows, Mac OS X, Microsoft Office, Google Apps, and other solutions in our current portfolioContributions:The information in the employee records management system drives the flow of user accounts from onboarding to end of employment and the accuracy of information has a critical impact on operations and other integrated systems including but not limited to accounting, expenses, timesheets, OneLogin, Google Apps and Staff Directory. The accuracy of these records also have a cost impact as they drive software licensing activation related to cloud systems.Employee Records Management:Troubleshoot data sync issues between systems related to data accuracy and integrity issuesSet up user accountsPrepare procedures requiring extensive manual documentation.Set up administrative (security/permissions) rights for existing and new employeesProvide training to users and generally in collaboration with HRCreate evolving layman-friendly training materials and ongoing documentation to support system effectiveness and compliance.Contribute to and collaborate to workflow solutions related to HRISSync Fields IntegrityKnow the system well to perform various technical tasks depending on needs such as assigning user security and permission settings and helping resolve software issues and organizational structure changes that include department or team name changes and other updates that impact another system or security or access rights.Document Management:Assist with the development, publishing and awareness training related to global document management architectureMonitor global consistent use of document management architecture and assist users in the proper use of document management and collaboration tools, especially regarding document sharing and associated permissionsCybersecurity and Data Privacy Awareness Training:Assist in the development, publishing, awareness and training of IT related policies and proceduresAnalyze cybersecurity reports on a regular basis and flag issues to the Senior Specialist, IT for follow up and potential remediation proceduresMonitor compliance with data privacy policies and procedures and flag issues to the Global IT Director for follow up and potential remediation proceduresHelpdesk Support:The Information Technology Associate will ensure the IT services in the headquarters offices operate smoothly.Serves as the initial point of contact for troubleshooting IT related problems in the Nigeria Office, including hardware/software, and printer problems.Provide audiovisual and technical assistance in conference roomsProvide tier 1 support through the helpdesk ticketing system, and work with other members of the IT team to resolve related issues.Other Activities:Administer and support the Navex systemServe as backup for job posting and other transactional tasks related to applicant tracking systemProvide general IT project support and implementation to the organization when implementing new technologies and solutionsDocument processes and proceduresAssist in research, procurement, provisioning, and shipment of IT equipment including laptops/desktops, accessories, and other equipmentManage vendor paymentsAssist department with registering, tracking, and renewing equipment maintenance contractsWork with hardware and software vendors in initiating warranty claims and general support
REQUIRED SKILLS
IT support, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree