Hotel Receptionist - Ijebu-Ode - WosAm Arena Limited

Description

The Hotel Receptionist serves as the face of WosAm Arena Hotels, ensuring that all guests are warmly welcomed and provided with professional assistance during their stay. This role involves handling check-in and check-out, managing reservations, answering inquiries, and coordinating with other departments to deliver a smooth and memorable guest experience.

Key Responsibilities

• Welcome guests upon arrival with courtesy and professionalism.
• Manage guest check-in, check-out, and room assignments efficiently.
• Answer and transfer phone calls, respond to emails, and provide accurate information.
• Handle bookings, cancellations, and modifications in the hotel system.
• Provide guests with information about hotel services, local attractions, and travel guidance.
• Maintain accurate guest records, billing, and payment processing.
• Address and resolve guest complaints or escalate issues to management when necessary.
• Keep the front desk and lobby area neat, organized, and welcoming.
• Liaise with housekeeping, food & beverage, and maintenance teams to fulfill guest requests.
• Ensure strict confidentiality of guest details and hotel operations.

Qualifications & Skills

• OND/HND/BSc in Hospitality, Business Administration, or related field.
• Prior experience as a hotel receptionist or front desk staff is an advantage.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in MS Office and familiarity with hotel management software (training provided if required).
• Excellent grooming, etiquette, and professional presentation.
• Ability to multitask, remain calm under pressure, and handle guest concerns politely.
• Flexible to work shifts, weekends, and holidays.

Areas of Expertise

• Exceptional customer service
• Problem-solving and conflict resolution
• Organization and attention to detail
• Professionalism and integrity
• Teamwork and adaptability

Job Types: Full-time, Part-time

Pay: ₦60, ₦80,000.00 per month