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- Greet and welcome clients and visitors warmly and professionally.
- Manage incoming calls and emails, directing inquiries to the appropriate departments or team members.
- Schedule client appointments and consultations with our photography team.
- Maintain a tidy and organized front desk area, ensuring a welcoming atmosphere for clients.
- Provide accurate information to clients regarding our photography packages, services, and pricing both onsite & online across our touch points.
- Assist in managing client bookings and maintaining our customer database.
- Address client concerns and inquiries promptly and professionally, striving to exceed their expectations.
- Collaborate closely with our photography team to ensure seamless communication and exceptional service delivery.
- Assist in administrative tasks such as filing, data entry, and inventory management as needed.
- Uphold the company's brand values and image at all times.
Requirements: - Previous experience in a customer service or front desk role is preferred.
- Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer skills (Microsoft Office & Google Suite).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude and willingness to learn and grow within the company.
- Passion for delivering outstanding customer experiences and exceeding client expectations.
- Flexibility to work occasional evenings and weekends as required.
Location: The preferred candidate must be staying closer to the office at Festac Town lagos
Front Desk Personnel/ Customer Service - Lagos, Nigeria - Emstarphotography
Description
Responsibilities: