Current jobs related to Technical Service Manager - Lagos - Global ME Recruitment Network

  • Only for registered members Lagos

    We are seeking a Service Manager to oversee the operations of our service team. · HND/B.Sc. in Business Administration or related field. · Minimum of 10 years' experience in service operations management. · ...

  • Service Manager

    1 month ago

    Only for registered members Lagos

    We are looking for an individual who would play a pivotal role in turning clients' aspirations into reality, providing expert guidance and support throughout the after-sales process. · Welcome newly signed clients, introduce them to the process, and provide full orientation on wh ...

  • Service Manager

    1 month ago

    Only for registered members Lagos

    We are recruiting a Service Manager to play a pivotal role in turning clients' aspirations into reality, providing expert guidance and support throughout the after-sales process. · Client Onboarding: Welcome newly signed clients, introduce them to the process, and provide full or ...

  • Only for registered members Lagos

    We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. ...

  • Only for registered members Lagos, Lagos State

    We are looking for an experienced Customer Service Manager to lead Pharmarun's customer experience and support operations across B2C, B2B, and Vendor channels. · Oversee daily operations of the Customer Service, B2B support, and Vendor Operations support teams. · Lead, train, and ...

  • Only for registered members Lagos

    The Soft Services Manager is responsible for overseeing the team that delivers all aspects of cleaning, grounds maintenance, vending services, catering and client liaison within the data centre. · Oversee cleaning, landscaping, waste management, and vending services to maintain a ...

  • Only for registered members Lagos

    We are looking for an experienced Customer Service Manager to lead Pharmarun's customer experience and support operations across B2C, B2B, and Vendor channels. · This role requires a hands-on leader who can manage and develop a growing team of agents, implement efficient service ...

  • Only for registered members Lagos

    We are seeking a highly organized and proactive Admin Manager to oversee and streamline our administrative operations. · Implement administrative policies, procedures, and systems that support the strategic goals of the organization. · Oversee office operations and ensure adminis ...

  • Only for registered members Lagos

    The Service Provider Manager will recruit onboard and manage OnIt's network of service providers across various categories. · ...

  • Only for registered members Lagos

    The Service Manager is responsible for leading Bristol Scientific's service operations, ensuring that customer installations, maintenance, and technical support are delivered efficiently and to the highest professional standards. · Lead and develop the service and technical suppo ...

  • Only for registered members Lagos

    The Customer Service Manager will lead the customer service team to ensure prompt, efficient, and professional client interactions. This role involves overseeing daily operations of the customer service unit, coordinating with the technical and dispatch teams, monitoring service ...

  • Only for registered members Lagos, Lagos State

    The Service Manager is responsible for leading Bristol Scientific's service operations, ensuring that customer installations, maintenance, and technical support are delivered efficiently and to the highest professional standards. · Lead and develop the service and technical suppo ...

  • Only for registered members Lagos

    Manages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers · Serve as main contact for corporate clients and enrollees · Handle onboarding and enrollee support · Resolve ...

  • Only for registered members Lagos, Lagos State

    The Customer Service Manager will lead the customer service team to ensure prompt, efficient, and professional client interactions. · Lead and supervise the customer service team to ensure timely response to all customer inquiries and service requests. · Monitor team performance ...

  • Only for registered members Lagos

    We are seeking an experienced and innovative Customer Service Manager to lead our customer support team, drive service excellence, and ensure outstanding customer satisfaction. · We handle escalated customer concerns professionally and efficiently.Taking ownership of customers i ...

  • Only for registered members Lagos

    Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. We are looking for resourceful individuals to join our dedi ...

  • Only for registered members Lagos, Lagos State

    We are seeking a highly organized and proactive Admin Manager to oversee and streamline our administrative operations. · Implement administrative policies, procedures, and systems that support the strategic goals of the organization. · Oversee office operations and ensure adminis ...

  • Only for registered members Lagos

    We are seeking a friendly, detail-oriented Customer Service Manager to support our retail printing store operations. · Serve as the main point of contact for assigned clients, ensuring their needs are understood and met. · Manage client accounts to ensure long-term satisfaction a ...

  • Only for registered members Lagos, Lagos State

    We're looking for an experienced Customer Service Manager to lead Pharmarun's Customer Experience and Support operations across our B2C, B2B, and Vendor channels. · This role is for a hands-on, data-driven leader who can scale teams, improve processes, and uphold world-class serv ...

  • Only for registered members Lagos

    The Engineering Service Manager will be the driver of excellence when it comes to the overall engineering and maintenance activity of the factory. · ...

  • Only for registered members Lagos

    The Maintenance Service Manager is responsible for developing and implementing a preventive and predictive maintenance program to minimize downtime and optimize equipment performance. They oversee the maintenance, repair, and improvement of production equipment, utilities, and pl ...

  • Technical Service Manager - Lagos - Global ME Recruitment Network

    Global ME Recruitment Network
    Global ME Recruitment Network Lagos

    2 months ago

    Description

    BASIC FUNCTION

    Responsible and accountable for managing the pre-sales and post-sales support requirements to the Kohler Sales and Marketing team, and the Kohler customers and distributors, to maintain customer satisfaction and brand confidence in SSA. Play the role of Kohler technical training and advisory champion for the region and make sure that the brand quality is well communicated, executed and understood.

    SPECIFIC RESPONSIBILITIES

    1

    Establish and maintain after-sales service providers

    • Identify and implement SLA's with key service providers

    • Review and audit service provider performance

    • Implement areas for cost reduction and improvement of operational efficiency through negotiations (as required)

    2

    Business support

    • Create and maintain a product spare part database for Sub Saharan Africa

    • Create and maintain a product installation guide database for Sub Saharan Africa region

    • Bi-monthly service reports (call and action log) to leadership team

    3

    Implement following processes and measures for after-sales and service support function

    • Indenting of spare part stock at distributors

    • Supply and control of spare parts at distributor level

    • Maintain a spare part consumption record (log)

    • Reverse logistics and scrapping of damaged stock

    • After-sales service logging system for SSA region (web-based)

    • Warranty claim process for SSA region

    RELATIONSHIPS AND CONTACTS

    Supervisory Relationships:

    • Reports to the General Manager-SSA

    Internal Business Relationships:

    • The customer service department including logistics and warranty currently located in India, China, US (respectively as per need)

    • The quality department, currently located in India, China, US (respectively as per need)

    • The technical service department, currently located in India, China, US (respectively as per need)

    • The supply chain department of the region

    • The sales teams of the region

    • The product teams of the region

    External Business Relationships:

    • Distributors teams

    • Key contractors and installers

    • Technical service vendors in the region

    EDUCATION AND EXPERIENCE REQUIREMENTS

    1. Education : Graduate with specialization in Technical Service or certification/diploma in Technical Service

    2. Experience : 7+ years of experience in technical support environment

    3. Language skills : English plus local language is preferred

    4. Skilled in Microsoft Office (Word, Excel, Powerpoint), CAD. Sensible to technical drawings and understanding schematics.

    5. Product oriented and sensible to design

    6. Above average communication skills

    7. Skilled in relationship building and consumer behavior

    8. Daily activities require a minimum level of supervision and independent functioning.

    9. Able to impart technical information clearly and structured.

    Job Type: Full-time

    Application Question(s):

    • Are you a Nigerian/Kenyan citizen?
    • How many Years of experience in the Kitchen & Bath accessories industry?
    • Willing to work in Kenyan market?

Jobs
>
Lagos