Current jobs related to Technical Service Manager - Lagos - Global ME Recruitment Network
-
Service Manager
1 day ago
Only for registered members LagosWe are seeking a Service Manager to oversee the operations of our service team. · HND/B.Sc. in Business Administration or related field. · Minimum of 10 years' experience in service operations management. · ...
-
Service Manager
1 month ago
Only for registered members LagosWe are looking for an individual who would play a pivotal role in turning clients' aspirations into reality, providing expert guidance and support throughout the after-sales process. · Welcome newly signed clients, introduce them to the process, and provide full orientation on wh ...
-
Service Manager
1 month ago
Only for registered members LagosWe are recruiting a Service Manager to play a pivotal role in turning clients' aspirations into reality, providing expert guidance and support throughout the after-sales process. · Client Onboarding: Welcome newly signed clients, introduce them to the process, and provide full or ...
-
Soft Services Manager
1 month ago
Only for registered members LagosWe are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. ...
-
Customer Service Manager
1 month ago
Only for registered members Lagos, Lagos StateWe are looking for an experienced Customer Service Manager to lead Pharmarun's customer experience and support operations across B2C, B2B, and Vendor channels. · Oversee daily operations of the Customer Service, B2B support, and Vendor Operations support teams. · Lead, train, and ...
-
Soft Services Manager
1 month ago
Only for registered members LagosThe Soft Services Manager is responsible for overseeing the team that delivers all aspects of cleaning, grounds maintenance, vending services, catering and client liaison within the data centre. · Oversee cleaning, landscaping, waste management, and vending services to maintain a ...
-
Customer Service Manager
1 month ago
Only for registered members LagosWe are looking for an experienced Customer Service Manager to lead Pharmarun's customer experience and support operations across B2C, B2B, and Vendor channels. · This role requires a hands-on leader who can manage and develop a growing team of agents, implement efficient service ...
-
Admin Service Manager
1 month ago
Only for registered members LagosWe are seeking a highly organized and proactive Admin Manager to oversee and streamline our administrative operations. · Implement administrative policies, procedures, and systems that support the strategic goals of the organization. · Oversee office operations and ensure adminis ...
-
Service Provider Manager
2 weeks ago
Only for registered members LagosThe Service Provider Manager will recruit onboard and manage OnIt's network of service providers across various categories. · ...
-
Technical Service Manager
1 month ago
Only for registered members LagosThe Service Manager is responsible for leading Bristol Scientific's service operations, ensuring that customer installations, maintenance, and technical support are delivered efficiently and to the highest professional standards. · Lead and develop the service and technical suppo ...
-
Customer Service Manager
1 month ago
Only for registered members LagosThe Customer Service Manager will lead the customer service team to ensure prompt, efficient, and professional client interactions. This role involves overseeing daily operations of the customer service unit, coordinating with the technical and dispatch teams, monitoring service ...
-
Technical Service Manager
1 month ago
Only for registered members Lagos, Lagos StateThe Service Manager is responsible for leading Bristol Scientific's service operations, ensuring that customer installations, maintenance, and technical support are delivered efficiently and to the highest professional standards. · Lead and develop the service and technical suppo ...
-
Client Service Manager
3 weeks ago
Only for registered members LagosManages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers · Serve as main contact for corporate clients and enrollees · Handle onboarding and enrollee support · Resolve ...
-
Customer Service Manager
4 weeks ago
Only for registered members Lagos, Lagos StateThe Customer Service Manager will lead the customer service team to ensure prompt, efficient, and professional client interactions. · Lead and supervise the customer service team to ensure timely response to all customer inquiries and service requests. · Monitor team performance ...
-
Customer Service Manager
5 days ago
Only for registered members LagosWe are seeking an experienced and innovative Customer Service Manager to lead our customer support team, drive service excellence, and ensure outstanding customer satisfaction. · We handle escalated customer concerns professionally and efficiently.Taking ownership of customers i ...
-
Manager, Service, OSS
1 month ago
Only for registered members LagosStanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. We are looking for resourceful individuals to join our dedi ...
-
Admin Service Manager
1 month ago
Only for registered members Lagos, Lagos StateWe are seeking a highly organized and proactive Admin Manager to oversee and streamline our administrative operations. · Implement administrative policies, procedures, and systems that support the strategic goals of the organization. · Oversee office operations and ensure adminis ...
-
Customer Service Manager
4 weeks ago
Only for registered members LagosWe are seeking a friendly, detail-oriented Customer Service Manager to support our retail printing store operations. · Serve as the main point of contact for assigned clients, ensuring their needs are understood and met. · Manage client accounts to ensure long-term satisfaction a ...
-
Customer Service Manager
6 days ago
Only for registered members Lagos, Lagos StateWe're looking for an experienced Customer Service Manager to lead Pharmarun's Customer Experience and Support operations across our B2C, B2B, and Vendor channels. · This role is for a hands-on, data-driven leader who can scale teams, improve processes, and uphold world-class serv ...
-
Engineering Service Manager
3 days ago
Only for registered members LagosThe Engineering Service Manager will be the driver of excellence when it comes to the overall engineering and maintenance activity of the factory. · ...
-
Maintenance Service Manager
3 weeks ago
Only for registered members LagosThe Maintenance Service Manager is responsible for developing and implementing a preventive and predictive maintenance program to minimize downtime and optimize equipment performance. They oversee the maintenance, repair, and improvement of production equipment, utilities, and pl ...
Identify and implement SLA's with key service providers
Review and audit service provider performance
Implement areas for cost reduction and improvement of operational efficiency through negotiations (as required)
Create and maintain a product spare part database for Sub Saharan Africa
Create and maintain a product installation guide database for Sub Saharan Africa region
Bi-monthly service reports (call and action log) to leadership team
Indenting of spare part stock at distributors
Supply and control of spare parts at distributor level
Maintain a spare part consumption record (log)
Reverse logistics and scrapping of damaged stock
After-sales service logging system for SSA region (web-based)
Warranty claim process for SSA region
- Reports to the General Manager-SSA
The customer service department including logistics and warranty currently located in India, China, US (respectively as per need)
The quality department, currently located in India, China, US (respectively as per need)
The technical service department, currently located in India, China, US (respectively as per need)
The supply chain department of the region
The sales teams of the region
The product teams of the region
Distributors teams
Key contractors and installers
Technical service vendors in the region
Education : Graduate with specialization in Technical Service or certification/diploma in Technical Service
Experience : 7+ years of experience in technical support environment
Language skills : English plus local language is preferred
Skilled in Microsoft Office (Word, Excel, Powerpoint), CAD. Sensible to technical drawings and understanding schematics.
Product oriented and sensible to design
Above average communication skills
Skilled in relationship building and consumer behavior
Daily activities require a minimum level of supervision and independent functioning.
Able to impart technical information clearly and structured.
- Are you a Nigerian/Kenyan citizen?
- How many Years of experience in the Kitchen & Bath accessories industry?
- Willing to work in Kenyan market?
Technical Service Manager - Lagos - Global ME Recruitment Network

2 months ago
Description
BASIC FUNCTION
Responsible and accountable for managing the pre-sales and post-sales support requirements to the Kohler Sales and Marketing team, and the Kohler customers and distributors, to maintain customer satisfaction and brand confidence in SSA. Play the role of Kohler technical training and advisory champion for the region and make sure that the brand quality is well communicated, executed and understood.
SPECIFIC RESPONSIBILITIES
1
Establish and maintain after-sales service providers
2
Business support
3
Implement following processes and measures for after-sales and service support function
RELATIONSHIPS AND CONTACTS
Supervisory Relationships:
Internal Business Relationships:
External Business Relationships:
EDUCATION AND EXPERIENCE REQUIREMENTS
Job Type: Full-time
Application Question(s):
-
Service Manager
Only for registered members Lagos
-
Service Manager
Only for registered members Lagos
-
Service Manager
Only for registered members Lagos
-
Soft Services Manager
Only for registered members Lagos
-
Customer Service Manager
Only for registered members Lagos, Lagos State
-
Soft Services Manager
Only for registered members Lagos
-
Customer Service Manager
Only for registered members Lagos
-
Admin Service Manager
Only for registered members Lagos
-
Service Provider Manager
Only for registered members Lagos
-
Technical Service Manager
Only for registered members Lagos
-
Customer Service Manager
Only for registered members Lagos
-
Technical Service Manager
Only for registered members Lagos, Lagos State
-
Client Service Manager
Only for registered members Lagos
-
Customer Service Manager
Only for registered members Lagos, Lagos State
-
Customer Service Manager
Only for registered members Lagos
-
Manager, Service, OSS
Only for registered members Lagos
-
Admin Service Manager
Only for registered members Lagos, Lagos State
-
Customer Service Manager
Only for registered members Lagos
-
Customer Service Manager
Only for registered members Lagos, Lagos State
-
Engineering Service Manager
Only for registered members Lagos
-
Maintenance Service Manager
Only for registered members Lagos