Hostesses - Abuja, Nigeria - One StepAhead Consulting

Description

• We are seeking enthusiastic and welcoming hostesses to join our Restaurant and Lounge. As a hostess, you will be the first point of contact for our guests, creating a positive and memorable first impression.
• Your primary responsibilities will include greeting and seating guests, managing reservations, and coordinating with waitstaff to ensure a smooth dining experience.
• If you have a friendly demeanour and enjoy providing exceptional hospitality, we invite you to be a part of our hospitality team.

KEY DUTIES & RESPONSIBILITIES

• Warmly greet and welcome guests as they arrive, creating a positive and inviting atmosphere.
• Manage and prioritize guest reservations, ensuring efficient seating arrangements.
• Communicate estimated wait times to guests and offer comfortable waiting areas if necessary.
• Escort guests to their tables, providing menus and assisting with seating preferences.
• Maintain a clean and organized waiting area, ensuring it is tidy and well-presented.
• Answer phone calls and assist with inquiries, reservation requests, and general information.
• Coordinate with waitstaff to manage the flow of guests and ensure efficient table turnovers.
• Assist in managing the reservation book, including recording guest details and special requests.
• Inform guests of any special promotions, events, or menu changes.
• Thank guests for their visit as they depart and invite them to return.
• Collaborate with team members to provide excellent customer service and address any guest concerns.

KEY REQUIREMENTS

• Minimum of 4 years experience as a hostess in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Friendly and welcoming demeanour with a strong customer service orientation.
• Ability to remain calm and courteous under high-pressure situations.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation management software is a plus.
• Attention to detail