Customer Service Representative - Lagos
Only for registered members Lagos, Nigeria
1 month ago
Job summary
As a Customer Care Representative at AutoGirl, you will be at the forefront of delivering exceptional service by engaging with customers to understand their diverse transportation rental needs.
Responsibilities
- Engage with customers promptly and professionally across multiple channels (phone, email, and chat), ensuring each interaction reflects Autogirl's commitment to a friendly and helpful service approach.
- Listen actively to customers to understand their rental needs, providing personalized guidance on selecting the right vehicle, navigating rental terms, and finding the most suitable transportation solutions for their specific situation.
- Deliver clear and thorough information on rental policies, vehicle availability, pricing details, and special promotional offers, making sure customers feel fully informed and confident in their rental decisions.
- Promote loyalty programs and special offers to drive customer retention, explaining the benefits and rewards of repeat rentals while addressing any questions or concerns they may have.
- Accurately maintain records of all customer interactions and rental agreements using our CRM software, ensuring that customer data is up-to-date and organized for seamless future service.
Benefits
- HMO
- Transport allowance
- Call allowance
- Data allowance
- Commissions for bookings team
- Bonuses for operations team
Job description
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