Front Desk Officer - Lagos, Nigeria - Norrenberger Financial Group

    Norrenberger Financial Group
    Norrenberger Financial Group Lagos, Nigeria

    1 month ago

    Default job background
    Full time
    • As Front Desk Officer in asset management, your responsibilities include maintaining excellent client relations, addressing inquiries, ensuring smooth administrative processes greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

    Roles and Responsibilities

    • Responsible for managing the ambiance of the Front Office/Reception area as well as Meeting Rooms.
    • Receive, sign for, and distribute mail and delivered packages from courier companies or other sources.
    • Management of e-mail correspondences and inquiries from internal and external clients via the Client Service group e-mail address.
    • Responsible for handling incoming calls to the official telephone number from clients, prospects, and vendors.
    • Engage with clients in a professional and friendly manner, addressing inquiries and providing information.
    • Greet and assist visitors at the front desk, managing incoming calls, and emails, and directing inquiries to the appropriate channels.
    • Coordinate and schedule client meetings, ensuring efficient use of time and resources.
    • Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with data protection regulations.
    • Handle and resolve client issues or concerns promptly, ensuring a positive customer experience.
    • Provide general administrative assistance, including filing, data entry, and managing office supplies.
    • Act as a communication liaison between clients and internal teams, ensuring smooth information flow.
    • Assist in the client onboarding process, collecting necessary documentation and facilitating a smooth transition.
    • Strive to exceed client expectations by delivering excellent customer service at the front desk and throughout interactions.
    • Efficiently manage various tasks, balancing front desk responsibilities with client service duties.
    • Collaborate with colleagues to maintain a cohesive and positive work environment.

    Qualifications and Experience

    • A Degree in Business Administration, Customer Service, Banking, and the Finance sector is often preferred.
    • Minimum of five 2-4 years' experience in client service and Admin in the banking or finance sector
    • Experience in communication, customer relationship management, or administrative studies will be advantageous.
    • While not always required, certifications related to customer service or front desk management may enhance qualifications.