Retail Manager - Lagos, Nigeria - Mopheth Nigeria Limited

Description

JOB SUMMARY

Requirements / QualificationsMinimum Bachelor's Degree (BSc) in Business Administration or any related field.Minimum 5 years of retail experience, preferably with experience in Shoprite, Spar, or similar retail chains.Proven track record of success in retail management, with a strong focus on driving sales performance and achieving targets.Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team of retail staff.Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions to drive business results.Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and senior management.Detail-oriented with a passion for delivering outstanding customer service and creating memorable shopping experiences.Ability to work autonomously and make decisions independently, with a proactive and solution-focused approach to problem-solving.Flexibility to work evenings, weekends, and holidays as required by the demands of the retail industry.BenefitsCompetitive salary and performance-based incentivesOpportunities for career advancement and professional developmentComprehensive benefits package, including health insurance and retirement plansDynamic and supportive work environment with opportunities for creativity and innovation

RESPONSIBILITIES

Lead and motivate a team of retail staff to achieve sales targets and deliver exceptional customer service.Oversee the day-to-day operations of the retail store, including opening and closing procedures, cash management, and inventory control.Monitor sales performance and analyze data to identify opportunities for improvement and implement strategies to drive revenue growth.Ensure compliance with company policies and procedures, as well as health and safety regulations.Maintain high standards of product presentation and merchandising to enhance the visual appeal of the store and maximize sales opportunities.Develop and implement sales promotions, events, and marketing initiatives to attract customers and increase foot traffic.Build and maintain positive relationships with customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.Conduct regular staff training and development sessions to enhance product knowledge, sales skills, and customer service excellence.Foster a positive and collaborative work environment where teamwork, communication, and innovation are encouraged.Handle any escalated customer complaints or issues, resolving them effectively and ensuring customer satisfaction.Collaborate with senior management to develop strategic plans and initiatives to drive business growth and expansion.

REQUIRED SKILLS

Order processing, Market research, intelligence, Retail sales, Marketing

REQUIRED EDUCATION

Bachelor's degree