Customer Service Personnel - Port Harcourt & Rivers State, Nigeria - Castel Resources Consultancy

    Castel Resources Consultancy
    Castel Resources Consultancy Port Harcourt & Rivers State, Nigeria

    2 weeks ago

    Default job background
    Full time
    Description

    Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide accurate, valid, and complete information to customers.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal teams to resolve customer issues.

    Requirements:

  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in MS Office applications.
  • High school diploma or equivalent; college degree preferred.

    Location: Port Harcourt

    How to Apply:

    Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position.