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- Respond promptly to customer inquiries via phone, email, and in-person.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide accurate, valid, and complete information to customers.
- Collaborate with other departments to ensure a seamless customer experience.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal teams to resolve customer issues.
Requirements: - Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in MS Office applications.
- High school diploma or equivalent; college degree preferred.
Location: Port Harcourt
How to Apply:
Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position.
Customer Service Personnel - Port Harcourt & Rivers State, Nigeria - Castel Resources Consultancy
Castel Resources Consultancy
Port Harcourt & Rivers State, Nigeria
2 weeks ago
Description
Responsibilities: