Customer Success Representative - Benue, Nigeria - STRAACOS

    STRAACOS
    STRAACOS Benue, Nigeria

    1 month ago

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    Description

    Responsibilities:

    Onboarding and Training:

  • Guide new clients through the onboarding process, providing product demonstrations, training sessions, and assistance with setup and configuration.
  • Ensure that clients have a smooth and successful transition to using our products or services, addressing any questions or concerns they may have.

    Customer Engagement and Relationship Management:

  • Proactively engage with clients to understand their goals, challenges, and needs, and provide personalized support and guidance to help them achieve success
  • Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company.

    Customer Support and Issue Resolution:

  • Respond to customer inquiries, requests, and issues in a timely and professional manner, providing accurate information, troubleshooting assistance, and resolution as needed.
  • Collaborate with internal teams, including product development, sales, and support, to address customer concerns and ensure a positive experience.

    Success Planning and Performance Monitoring:

  • Work with clients to develop success plans and milestones, outlining objectives, timelines, and key performance indicators (KPIs) for measuring progress and achieving desired outcomes.
  • Monitor and track customer performance and usage metrics, identifying opportunities for improvement and proactively addressing any issues or challenges that may arise.

    Customer Feedback and Advocacy:

  • Gather and analyze customer feedback and insights to identify trends, pain points, and areas for improvement.
  • Serve as the voice of the customer within the company, advocating for their needs and requirements to drive product enhancements and improvements.

    Requirements:

  • Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent work experience).
  • 1 to 2 years of experience in customer success, account management, or related roles, preferably in a software or technology company.
  • Strong interpersonal skills and ability to build rapport and trust with clients.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
  • Proven track record of delivering exceptional customer service and achieving customer satisfaction goals.

    Benefits:

  • Commission, Health insurance, Retirement plans, Flexible work arrangements, etc.]