Account Manager - Abuja, Nigeria - Afconrecruit Limited
Description
ABOUT THE COMPANY
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
JOB SUMMARY
Skills and Qualifications Bachelor's Degree in Business, Marketing, or a related field (preferred). Minimum of 4 years in a similar position. Proven experience in sales or account management, preferably in a B2B environment. Strong communication, negotiation, and interpersonal skills. Ability to build and maintain long-term client relationships. Strategic thinking and problem-solving abilities. Results-oriented with a track record of achieving sales targets and KPIs. Proficiency in CRM software and MS Office applications.
RESPONSIBILITIES
Job Summary As the Account manager, your responsibilities typically include a range of duties that span a combination of sales, customer relationship management, and strategic planning responsibilities.Sales and Business Development: Client Acquisition: - Identify and target potential clients within the assigned territory or industry. - Prospect new business opportunities through networking, cold calling, and other lead generation methods. - Conduct sales presentations and product demonstrations to prospective clients. Account Development: - Nurture and develop relationships with existing clients to identify upselling and cross-selling opportunities. - Understand clients business needs and objectives to propose tailored solutions. - Negotiate contracts and pricing agreements to maximize revenue and profitability. Pipeline Management: - Manage the sales pipeline, including lead generation, qualification, and progression. - Track and report sales activities, forecasts, and results using CRM (Customer Relationship Management) software. - Develop and implement sales strategies to achieve revenue targets and growth objectives.Customer Relationship Management: Client Communication: - Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely manner. - Build strong, trust-based relationships with key decision-makers and stakeholders. - Conduct regular check-ins and business reviews to ensure client satisfaction and identify areas for improvement. Issue Resolution: - Act as a liaison between clients and internal teams to resolve any issues or challenges that arise. - Provide proactive problem-solving and troubleshooting support to ensure customer success. Client Retention: - Implement retention strategies to reduce churn and increase client loyalty. - Anticipate client needs and proactively offer value-added services or solutions. - Solicit feedback from clients to assess satisfaction levels and identify areas for improvement.Strategic Planning and Collaboration: Market Analysis: - Stay informed about industry trends, market dynamics, and competitive landscape. - Conduct market research and analysis to identify new business opportunities and potential threats. Cross-Functional Collaboration: - Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver integrated solutions and address client needs effectively. - Provide insights and feedback from clients to inform product development and service enhancements. Strategic Account Planning: - Develop and execute strategic account plans for key clients, outlining objectives, tactics, and timelines. - Identify opportunities for growth and expansion within existing accounts, and develop strategies to capitalize on them.
REQUIRED SKILLS
Negotiation, Account management, Business development, Team leadership
REQUIRED EDUCATION
Bachelor's degree