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  • Customer Service Representative - Lagos - West Africa Vocational Education (WAVE)

    Description

    RECRUITMENT THROUGH WAVE

    Role: Customer Service Representative (CSR)

    Our client, in the hospitality industry offering premium catering services, is seeking a Customer Service Representative to join their team. The ideal candidate will be responsible for ensuring excellent customer interactions, handling client inquiries, managing orders, and maintaining a high level of customer satisfaction.

    Salary: N85,000 – N90,000

    Location: Yaba, Lagos Mainland

    RESPONSIBILITIES:

    • Handle incoming calls, messages, and inquiries from customers
    • Provide accurate information about products, services, and order status
    • Manage customer complaints professionally and escalate when necessary
    • Take and confirm catering orders efficiently and accurately
    • Follow up with clients to ensure service satisfaction
    • Maintain detailed records of customer interactions and transactions
    • Collaborate with kitchen and delivery teams to ensure timely order fulfillment
    • Uphold a friendly and professional tone in all communications

    REQUIREMENTS:

    • Previous experience in a customer-facing role, preferably in hospitality
    • Excellent verbal and written communication skills
    • Strong organizational and multitasking abilities
    • Proficiency in using phone systems, messaging apps, and basic computer tools
    • Ability to remain calm under pressure and resolve issues effectively
    • Friendly and approachable demeanor with a customer-first mindset
    • Flexibility to work weekends and during peak hours

    To apply for this role, send your CV to

    Job Types: Full-time, Permanent

    Job Type: Full-time

    Pay: ₦100,000.00 per month


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