Service Delivery/Customer Service Executive - Lagos, Nigeria
19 hours ago
Job description
Service Delivery/Customer Service Executive
Location: Ikeja (Office-based)
Salary: 150,000 Base + OTE up to 200,000/month
Employment Type: Full-time (Monday - Friday)
About Our Client
Our client, Nigerias first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients homes and workplaces. The companys mission is to democratize access to quality medical testing, with a vision to become Africas leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.
Role Summary
The Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.
Key Responsibilities
Handle customer calls, inquiries, and service bookings.
Coordinate schedules for phlebotomists and field staff.
Maintain accurate records of clients and transactions.
Monitor service delivery quality and provide feedback.
Resolve customer complaints in a timely manner.
Collaborate with cross-functional teams to improve client satisfaction.
Qualifications
OND/HND/B.Sc. in Business Administration, Operations, or related field.
Minimum 2 years experience in customer service, operations, or administration.
Excellent organizational, multitasking, and problem-solving skills.
Proficiency in MS Office, CRM systems, and digital tools.
Strong communication and people management skills.
Benefits
Competitive base salary with performance bonuses.
Health benefits and professional training opportunities.
Monday-Friday work schedule.
Structured career progression in service delivery and operations.
How to Apply
Interested and qualified candidates are invited to send their CV and a cover letter (stating their relevant experience and availability) to:
Subject Line: Application Service Delivery/Customer Service Executive (Ikeja)
Only shortlisted candidates will be contacted for interviews.
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